Amazon’s AI chatbot, Rufus, saw a surge of adoption on Black Friday, according to new data published over the weekend by market intelligence firm Sensor Tower. In the U.S., Amazon sessions that ...

Abstract: The rapid growth of online shopping has underscored the need for effective customer service techniques that go beyond traditional channels such as email, mobile responses, and FAQs. In this ...

Facing five lawsuits alleging wrongful deaths, OpenAI lobbed its first defense Tuesday, denying in a court filing that ChatGPT caused a teen’s suicide and instead arguing the teen violated terms that ...

Warning: This article includes descriptions of self-harm. After a family sued OpenAI saying their teenager used ChatGPT as his “suicide coach,” the company responded on Tuesday saying it is not liable ...

OpenAI has announced that it's changing how ChatGPT's Voice mode works on the web and inside the company's app. As part of an update, you can interact with ChatGPT Voice directly within your ongoing ...

OpenAI might not have invented AI chatbots, but ChatGPT certainly popularized them. ChatGPT-3.5's launch in November 2022 is widely regarded as the moment generative AI went mainstream. Suddenly, any ...

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Katie Deighton: Welcome to Tech News Briefing. It's Friday, November 21st. I'm ...

This is read by an automated voice. Please report any issues or inconsistencies here. Seven families in the U.S. and Canada sued OpenAI, alleging that prolonged ChatGPT use contributed to their loved ...

Up to 20 people can now be added to a group chat in ChatGPT. The responses are powered by GPT-5.1 Auto. The feature is available to logged-in users and is rolling out globally. AI has officially ...

Teenagers should not use artificial intelligence chatbots for mental health advice or emotional support, warns a report released Nov. 20 by Stanford University’s Brain Science Lab, and Common Sense ...