Petco disclosed a data breach exposing customer Social Security numbers, financial account details, and driver's license ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

IBM ecosystem executive Kareem Yusuf talks about Instana, Watsonx, and partner programs as the channel enters 2026.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Today, AI is a critical layer in modern software, underpinning recommendation engines, fraud detection, workflow automation, ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

T-Mobile's new CEO is ushering in a digital transformation of the company, bringing a "data-driven, AI-enabled" approach to its next-gen mobile networks. Taking over on November 1, 2025, New CEO Srini ...

The New York City Department of Citywide Administrative Services has released its September application schedule for civil service exams. Open, competitive, computer-based tests are administered ...

According to ElevenLabs on Twitter, businesses are already leveraging ElevenLabs AI agents for a wide range of practical applications, including resolving customer issues, qualifying sales leads, ...

Three weeks after launching, the $10 million ComEd customer relief fund has run dry. ComEd said it has received about 70,000 applications for the one-time grants, which provide up to $500 for ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

Over the last two decades, customer expectations have gone through an evolution. Price and product used to trump all else. Today, consumers are hyper-focused on the experience companies provide. In ...