The logic made sense, because building was expensive and meant borrowing time from overworked engineers, writing specs, ...

Many vendors have introduced platforms to allow enterprises to adopt AI more rapidly through a simplified user interface.

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Comprehensive study of 40 leading insurers reveals critical insights into AI adoption, hybrid service models, and the evolution of CX ...

Obsessing over model version matters less than workflow.

Programming will change. There will be fewer professional programmers who make their living coding line-by-line. But programmers will still be needed in order to code line-by-line, either to fill in ...

With the popularity of AI coding tools rising among some software developers, their adoption has begun to touch every aspect ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By ...

P4 lets networks finally break free of rigid hardware, adding custom protocols, real-time visibility and smarter security ...

Inside Adobe’s push to make AEM more expressive, faster and more intuitive — and the risks that come with vibe-driven ...

CxPlanner offers software that keeps the user in control—and results verifiable—while automating tasks that can slow the ...

A portable Commodore C64 laptop powered by Raspberry Pi 5 and VICE, with a 10-inch 4:3 screen, so you can play classics ...