Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

HDT 2025 Emerging Leader Dylan West built his own driver simulator, created data-driven scorecards, and developed tools that ...

The Educate HER Coalition, in partnership with the Ministry of Education, has opened a new chapter in the fight to strengthen girls' education in Liberia, unveiling the first national Girls' Education ...

Microsoft announced new agents for Word, Excel, and PowerPoint. They can help to shrink the gap between ideation and production. Other Copilot updates include an expanded Voice mode. In the era of AI ...

Microsoft Excel is the best esport that you didn't even know was an esport, and the Excel World Championships 2025 have just ...

Bespoke Partners, the leading executive search firm for private equity portfolio companies, today announced groundbreaking results from its AI-powered Executive Index, transforming how private equity ...

Carmen Northwest charter school will have a year to find a new home as MPS warns it will end their lease after the next ...

"This is an interesting dynamic for new entrants to the market. They may look at this and go, the juice is not worth the squeeze," Stephanie Kostro said.

IBPS Clerk Result 2025: The Institute of Banking Personnel Selection (IBPS) released the IBPS Clerk Prelims Result 2025 for the written exam on its official website ibps.in. Candidates who appeared ...

Perfectionist is a cloud-based Translation Quality Evaluation platform that helps teams run automatic and human-in-the-loop evaluations ...

Kustomer, the Intelligent customer experience platform, today announced the launch of Data Explorer, a new reporting experience that lets CX leaders ask questions in natural language and get instant ...

Lilly attended a prestigious international school where she was bullied by her classmates whenever she asked questions and ...