Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

HDT 2025 Emerging Leader Dylan West built his own driver simulator, created data-driven scorecards, and developed tools that ...

The Educate HER Coalition, in partnership with the Ministry of Education, has opened a new chapter in the fight to strengthen girls' education in Liberia, unveiling the first national Girls' Education ...

Bespoke Partners, the leading executive search firm for private equity portfolio companies, today announced groundbreaking results from its AI-powered Executive Index, transforming how private equity ...

"This is an interesting dynamic for new entrants to the market. They may look at this and go, the juice is not worth the squeeze," Stephanie Kostro said.

Perfectionist is a cloud-based Translation Quality Evaluation platform that helps teams run automatic and human-in-the-loop evaluations ...

Kustomer, the Intelligent customer experience platform, today announced the launch of Data Explorer, a new reporting experience that lets CX leaders ask questions in natural language and get instant ...

In modern business, the spotlight most often falls on the revenue generators, the sales teams closing monumental deals, the visionary product developers, the charismatic C-suite leaders. Their ...

Shoreacres tips out at just over 6,300 yards, but the story of this great Chicago layout is more than just a tale of the tape.

If so, give Vanguard a tip of the cap for allowing you to do that in a cost-effective manner ... even if you don't invest in ...