Personalised communications have long been a dream just out of reach for marketers. With AI, that promise is closer than ever ...

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a ...

A new wave of expressive, humanlike AI is helping people who cannot speak reclaim presence, connection, and dignity in ...

This article outlines the key trends shaping customer behavior and what local services companies can do to stay competitive ...

Features; Li-Fi wireless communication is driving industry innovation by extending wireless capacity, improving security, and ...

Some bring accounting training; many do not. The result can be fragile internal controls, extended close cycles, and added ...

Silverback AI Chatbot has announced an expanded focus on its AI-driven conversational system, highlighting the growing importance of automated interaction tools in modern communication environments.

This week brings powerful energy for profound personal growth. It’s time to gain clarity and move forward with purpose.

The Starbucks label reminded me that inspiration is everywhere and that customer experience is everything. If we want people ...

The adoption of AI requires buy-in from all departments and levels, and is a tool that can help insurers manage vast amounts ...