Today’s CIOs routinely interact with vendors, customers, service providers, and many other front-facing parties. So, now is ...

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

This article outlines AI’s energy wake-up call and why CIOs should pay attention to the impact of energy on AI while building their longer-term AI strategy.

AI won’t break the enterprise by failing — it will break trust when leaders can’t explain why it made a decision they’re expected to defend.

The industry is coalescing around the model context protocol (MCP) as a standard for this layer. It provides a universal ...

AI is furthering the war on reality — one that reality looks to be losing, with no obvious reason for optimism in sight. AI-driven strangenesses like this fable merely highlight the need for all of us ...

Next CIO is a leadership development and awards program for rising technology executives that identifies high-potential ...

Instead of ripping out PeopleSoft, smart CIOs are building around it, adding AI and real-time tools without risking payroll ...

Agentic AI workflows are becoming mainstream for automating complex processes like SME onboarding and claims management ( ...

AI agents are popping up everywhere, but without a conductor, they clash, waste money and create more problems than they ...

Fresh job cuts and executive changes reflect Salesforce’s ongoing efforts to streamline operations and focus on AI growth.

The financial cost of running LLMs is astonishing. In response, the industry has rushed toward FinOps for AI, the practice of meticulously tracking and optimizing every dollar spent on computation.