Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

AI is rapidly reshaping every moment of the hospitality journey, from customers increasingly relying on AI assistants to ...

A leading AI expert has warned that businesses looking to incorporate AI into its operations should be cautious of over-using it in customer-facing roles ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What happens when a positive internal culture meets customer ...

"Curator chooses Directful AI-native platform to elevate guest experience" was originally created and published by Hotel ...

Marketing and customer success expert, Chinelo Ngene, warns that Nigerian businesses are now paying a high price for years of ...

With an uncertain financial future ahead, restaurants should consider some timely investments to protect their bottom lines. A loyalty program empowers brands to retain guests at a deeper level; not ...

The AI toolkit offers expanded digital enquiry channels for guests and real-time training and analytics support for staff.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

A select group of super-regional convenience store chains proving that loyalty isn’t just transactionally earned at the ...

CEO Brian Niccol said the chain’s emphasis on a coffeehouse atmosphere would result in consumers choosing the chain over ...

Many growing e-commerce brands are outshining larger retailers when it comes to what happens after the "buy" button is ...