Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

MXP365 delivers a comprehensive solution for enhancing the entire guest experience, combining innovative features with ...

AI is rapidly reshaping every moment of the hospitality journey, from customers increasingly relying on AI assistants to ...

A leading AI expert has warned that businesses looking to incorporate AI into its operations should be cautious of over-using it in customer-facing roles ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What happens when a positive internal culture meets customer ...

A select group of super-regional convenience store chains proving that loyalty isn’t just transactionally earned at the ...

With an uncertain financial future ahead, restaurants should consider some timely investments to protect their bottom lines. A loyalty program empowers brands to retain guests at a deeper level; not ...

The AI toolkit offers expanded digital enquiry channels for guests and real-time training and analytics support for staff.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

A customer experience journey map, or customer experience map, illustrates all of the touchpoints a customer has with a brand as they weave through the marketing funnel across all of the brand’s ...

Target has named Cara Sylvester to the newly-created role of EVP and Chief Guest Experience Officer. She which will lead the strategic development of Target’s customer experience both in-store and ...

Many growing e-commerce brands are outshining larger retailers when it comes to what happens after the "buy" button is ...