Most of us learned the Golden Rule as children: “Do unto others as you would have done unto you.” This timeless principle serves as an excellent foundation for customer service. When we apply it to ...

Forbes contributors publish independent expert analyses and insights. Sho Dewan is a career expert who covers work, top jobs, and business. In every career and organization, encountering a difficult ...

We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...

Are you dealing with a challenging person at work, at home, or in another part of your life? It’s easy to let an unreasonable individual affect us and ruin our day. What are some of the keys to ...