WOODINVILLE, WA--(Marketwired - Nov 15, 2016) - Quantivate today announced the release of its new module called Quantivate Complaint Management -- a simple and effective SaaS solution, which ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as ...

Product failure can be potentially fatal to a customer and have severe implications for manufacturers; however, many pharma companies still believe that complaint management is not related to the ...

How well do you manage customer complaints? This is a question that every business ought to be asking itself, regardless of its size or industry. Today, the adage that the customer is always right has ...

Employee complaints are a fact of business life. Companies that manage complaints effectively not only can boost employee morale and satisfaction, but also may benefit from the information gained ...

In the financial services industry, maintaining trust and confidence is paramount. When a firm authorised by the Financial Conduct Authority receives a complaint, it triggers a series of crucial steps ...

New Delhi [India], June 24 (ANI): Reserve Bank of India (RBI) Governor Shaktikanta Das on Monday launched "Complaint Management System (CMS)", a software application to facilitate RBI's grievance ...

The Central Bank Of Nigeria (CBN) has announced the deployment of its Consumer Complaint Management System (CCMS) to ease the process of addressing issues. The bank made the disclosure in a circular ...