Technology developed at the Aviation and Missile Research Development and Engineering Center has been selected as the winner for the Army at the 2008 DoD TechMatch Hot Technologies Contest. The award ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Generative artificial intelligence is causing the demand for data centers to explode, bringing with it a host of operational and energy challenges. Proptech firms are trying to come up with solutions ...

A paradigm shift in global society has positioned technology as the main driver for economic growth in industry and government. Yet successful management of today’s fluid, fast-paced innovations poses ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Contact center jobs are some of the toughest out there. Customer service agents deal with a ...

The data center market is changing in terms of who the owners are, the technology innovations being built and how customers buy and manage the data center products. Data centers are becoming even more ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

WASHINGTON –The Heritage Foundation today officially announced two new hires for its Center for Technology Policy. Dustin Carmack and Kara Frederick will build out Heritage’s tech team amidst growing ...

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The Freedman Center lab features workstations with high-end Windows computers, scanning and digitization equipment, and A/V capture equipment. To locate the lab, walk to the right when you enter the ...