At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

New Workflow Data Network unites data platforms, applications, and open-source tools to drive AI-powered insights on the ServiceNow AI Platform As AI adoption accelerates, enterprises face a critical ...

Enterprise workflow software giant ServiceNow Inc. is beefing up its platform with yet another dose of generative artificial intelligence capabilities. The new features, which come as part of the new ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. In case you’ve somehow missed the splashy TV ads starring Idris ...

Enhanced integrated data layer unifies business and technology data across the enterprise, powering all workflows and AI agents with real-time, secure access to data from any source Zero Copy ...

Pressure from rival SaaS vendors is forcing ServiceNow to strengthen its capabilities in enterprise transformation.